Privacy Policy

Last Updated: 01.08.2026

1. General Provisions

This Privacy Policy (hereinafter referred to as the “Policy”) explains how VitaMed Medical Center (hereinafter referred to as the “Medical Center,” “we,” “us,” or “our”) collects, uses, stores, processes, and protects the personal data of users of the website https://www.vitamed.am/ (the “Website”).

We are committed to protecting your privacy and ensuring that your personal information is processed securely, fairly, and in accordance with the applicable laws of the Republic of Armenia.

By using the Website, booking a medical service, scheduling an online consultation, or otherwise providing your personal information, you acknowledge that you have read and accepted this Privacy Policy.

2. Information We Collect

Depending on the nature of the services requested, we may collect and process the following categories of information.

Personal Information

We may collect:

• first and last name;
• date of birth;
• gender;
• telephone number;
• email address;
• residential address (where applicable);
• identification document details where required by law or by the nature of the requested medical service.

Medical Information

To provide healthcare services, we may process:

• the reason for your visit;
• symptoms and medical complaints;
• medical history;
• information regarding previous treatments;
• laboratory test results;
• diagnostic imaging and examination results;
• medical reports and conclusions;
• physicians’ recommendations and prescriptions;
• information voluntarily provided during online consultations.

Payment Information

When payments are made through the Website, we may process:

• payment amount;
• date and time of payment;
• payment transaction identification number;
• payment status.

The Medical Center does not store complete payment card details. Payment information is processed securely through authorized payment service providers.

Technical Information

When you use the Website, certain technical information may be collected automatically, including:

• IP address;
• device type;
• operating system;
• browser type and version;
• date and time of access;
• pages visited;
• technical information collected through cookies and similar technologies.

3. How We Use Your Information

We process personal information solely for legitimate purposes, including:

• providing medical services;
• scheduling appointments;
• conducting online medical consultations;
• arranging laboratory and diagnostic examinations;
• maintaining medical records;
• processing payments;
• issuing invoices, receipts, and payment confirmations;
• communicating with patients;
• improving the quality of healthcare services;
• providing technical support;
• complying with applicable legal and regulatory requirements;
• preparing anonymous statistical and analytical reports.

4. Legal Basis for Processing Personal Data

Your personal information may be processed on one or more of the following legal grounds:

• your consent;
• the necessity of providing requested medical services;
• the performance of contractual obligations;
• compliance with legal obligations;
• the legitimate interests of the Medical Center, provided such interests do not override your rights and freedoms;
• any other legal basis permitted under the applicable laws of the Republic of Armenia.

5. Protection of Personal Information

The Medical Center implements appropriate organizational and technical measures to protect personal information against unauthorized access, disclosure, alteration, destruction, or other unlawful processing.

These measures include, but are not limited to:

• restricted access to personal information;
• secure servers and protected information systems;
• encrypted or otherwise secure data transmission channels;
• access control procedures for authorized personnel;
• confidentiality obligations for employees and healthcare professionals;
• regular monitoring and improvement of information security practices.

While we take reasonable steps to protect your information, no method of data transmission over the Internet or electronic storage can be guaranteed to be completely secure. Users are also responsible for maintaining the security of their own devices and credentials.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, accounting, and medical record retention requirements under the laws of the Republic of Armenia.

The retention period may vary depending on factors including:

• the provision of medical services;
• maintenance of medical records;
• accounting and tax obligations;
• compliance with legal and regulatory requirements;
• the resolution of disputes and protection of the Medical Center’s legitimate interests.

Once the applicable retention period has expired, personal information will be securely deleted, destroyed, or anonymized unless a longer retention period is required by law.

7. Disclosure of Personal Information

The Medical Center does not sell or otherwise disclose Users’ personal information to third parties except where such disclosure is necessary for providing medical services or is required by law.

Personal information may be shared with:

• authorized payment service providers;
• information technology and system support providers;
• laboratories and diagnostic centers involved in providing healthcare services;
• government authorities where required by applicable law;
• courts, law enforcement agencies, or other competent authorities upon lawful request;
• other third parties with the User’s explicit consent.

All third parties receiving personal information are required to maintain its confidentiality and process it only for the purposes for which it was disclosed and in accordance with applicable legal requirements.

8. Cookies

The Website uses cookies and similar technologies to:

• ensure the proper functioning of the Website;
• remember user preferences;
• analyze Website traffic and usage statistics;
• improve the performance and functionality of the Website;
• enhance the overall user experience.

Users may configure their browser settings to refuse or delete cookies at any time. However, disabling cookies may affect the availability or functionality of certain features of the Website.

9. Your Rights

Subject to applicable law, Users have the right to:

• obtain information regarding the processing of their personal information;
• request access to their personal information;
• request correction of inaccurate or incomplete information;
• request updates to outdated information;
• request deletion of personal information where permitted by law;
• request restriction of the processing of personal information;
• withdraw previously given consent where processing is based on consent;
• lodge a complaint with the competent supervisory or governmental authority regarding the processing of their personal information.

10. Online Consultations

Information provided during online consultations constitutes confidential medical information.

The Medical Center is committed to:

• maintaining the confidentiality of medical information;
• protecting medical confidentiality in accordance with applicable law;
• not disclosing consultation details to third parties except where required by law;
• using the information solely for providing healthcare services and maintaining medical documentation.

11. Children’s Privacy

Personal information relating to minors is processed only through their parents, legal guardians, or other authorized representatives, in accordance with the applicable laws of the Republic of Armenia.

Where necessary, the Medical Center may request documentation confirming the authority of the individual acting on behalf of the minor.

12. Links to Third-Party Websites

The Website may contain links to third-party websites for the convenience of Users.

The Medical Center is not responsible for the content, security practices, or privacy policies of such external websites.

Users are encouraged to review the privacy policies of any third-party websites before providing personal information.

13. Changes to this Privacy Policy

The Medical Center reserves the right to modify, amend, or update this Privacy Policy at any time.

The most current version will always be published on the Website and shall become effective upon publication unless otherwise stated.

Continued use of the Website following the publication of any changes constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact the Medical Center using the contact information available on the official Website at https://www.vitamed.am/.

15. Acceptance of this Privacy Policy

By accessing or using the Website, providing personal information, booking a medical appointment, scheduling an online consultation, or using any services available through the Website, you acknowledge that you have carefully read, understood, and accepted this Privacy Policy.

You also consent to the collection, use, storage, and processing of your personal information in accordance with this Privacy Policy and the applicable laws of the Republic of Armenia.